The Basket Company

• Ordering Online
• Shipping Guidelines
• Privacy Policy
• Terms and Conditions

30 Dorchester Avenue, Unit B Toronto, ON M8Z 4W3

 100% secure shopping

The Basket Company online store is designed to simplify the process of purchasing and sending gift baskets to one or multiple recipients. Just follow these simple steps:

1. Sending basket(s) to yourself. If you plan to deliver a gift basket yourself, select the basket and indicate how many you wish to purchase. Select: I'm Sending this basket to: "Myself".

 2. Sending basket(s) to someone else. If you want the Basket Company to deliver your basket to your recipient(s), follow the steps above and select: I'm Sending this basket to: "Someone Else". Enter a Nickname for each recipient such as "Mom" or "John". We will ask you for this person's shipping address at checkout. Your personal address book will also be updated with these addresses for later use.

 3. You can add multiple baskets for "Yourself" or "Someone Else".

 4. Checking Out. Once you have submitted all your baskets to your shopping cart, click checkout at the top of the page. The checkout page will list all the baskets and recipients that you have selected.

• You can increase or decrease, or completely remove any quantities of your selections from your cart.
• To calculate your shipping charges and taxes click on "Edit Receiver" for each recipient.
• You can add a card with your own message for each gift basket. You can also give us special instruction for delivery. For example, "Leave package behind back door".
• Once you have completed all the recipient's shipping addresses and messages, click on "Billing Info" and complete the credit card information and click submit. Processing your credit card may take up to a minute. Please do NOT click the Back or Cancel buttons.

 5. You will receive a confirmation and receipt email from us.

Orders placed online may be cancelled according to the following schedule by calling our Customer Service Dept. Toll Free: 1-800-547-2979. In the GTA: 416 252-2265.

·         Orders placed between 9:00 AM and 5:00 PM EST may be cancelled on the same day.

·         Orders placed after 5:00 PM EST or on weekends and holidays may be cancelled on the next business day.

If your basket or the product in your basket arrives broken or damaged, we will be happy to replace it. Please call customer service within 7 days to arrange for your replacement. Toll Free: 1-800-547-2979 In the GTA: 416 252-2265. There are no returns on gourmet food baskets due to health and safety concerns. Refunds/credits will only be issued to the original purchaser.